Refund & Cancellation Policy

Last updated: 27 August 2026

1. Overview

We want you to be clear on what's refundable before you pay us anything. This policy explains how cancellations and refunds are handled for website development, hosting, domain and digital marketing services from Citytask.

2. Before Work Begins

If you cancel after paying an advance but before we've started design/development work, we'll refund your advance in full, minus any cost already incurred on your behalf (for example, a domain name already registered — see below).

3. After Work Has Started

Once design or development work has started, the portion of your payment covering work already completed is non-refundable. Any remaining, unearned portion of your advance will be refunded at our discretion, based on the stage the project had reached.

4. After Handover / Launch

Once a website has been delivered, launched, and accepted by you, the project is considered complete and is not eligible for a refund.

5. Domain & Hosting

Domain registrations and hosting/SSL purchases are non-refundable once processed — this follows the non-refundable policy of the domain registrars and hosting providers we purchase through, and is outside our control. This applies whether you cancel before or after your website itself is delivered.

6. Renewals

Annual renewal payments (domain, hosting, SSL) are non-refundable once processed, for the same reason as above. We'll always confirm your renewal amount with you before charging it.

7. How to Request a Cancellation or Refund

Message us on WhatsApp or email [email protected] with your project details. Where a refund applies, we aim to process it within 7–10 business days, back to the original payment method (UPI/bank transfer) where possible.

8. Cancellation by Citytask

In rare cases — non-payment, abusive conduct, or a dispute we can't resolve about project scope — we may cancel a project. In that case we'll refund any unearned portion of your payment, calculated the same way as a client-initiated cancellation above.

9. Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision. The policy in effect at the time you paid for your project is the one that applies to it.

10. Contact

Questions about a refund or cancellation? Reach us at [email protected] or on WhatsApp.