Privacy Policy
Last updated: 27 August 2026
1. Overview
This policy explains what personal data Citytask (Way to IT Solution) collects when you visit this website or enquire about our services, and how that data is used. We collect the minimum needed to respond to your enquiry and deliver our services — we don't sell your data to anyone.
2. What We Collect
When you use our contact form or message us directly, we may collect your name, phone/WhatsApp number, email address, business type, location, and the details you choose to share about your project. We do not collect payment card information through this website — payments are arranged directly with you via UPI, bank transfer, or another method you agree to.
3. How We Use It
- To respond to your enquiry and prepare a quote
- To deliver, host and support the website or service you've engaged us for
- To send you renewal reminders or service-related updates
- To showcase completed projects in our Portfolio, unless you ask us not to
4. Contact Form & WhatsApp
Our contact form generates a pre-filled message that opens in WhatsApp — the details you enter are sent directly to our WhatsApp Business number, not stored on our servers. Once a message reaches WhatsApp, it's also subject to WhatsApp/Meta's own privacy policy.
5. Cookies & Analytics
Once this site is live, we may use Google Analytics (GA4) to understand overall visitor traffic — pages viewed, general location, device type — so we can improve the site. Analytics data is aggregated and is not used to individually identify you. You can opt out of Google Analytics tracking using your browser or a browser extension such as Google's official opt-out add-on.
6. Google Maps
Our Contact page embeds a Google Maps view of our location. Interacting with that map is subject to Google's own privacy policy.
7. Third-Party Links
This site links to third-party platforms including Facebook, Trustpilot, Google Reviews and GitHub. We aren't responsible for the privacy practices of those external sites — please review their own policies before sharing information with them.
8. Data Retention
We keep enquiry and project data for as long as reasonably needed to deliver and support your service, or as required for our own business/accounting records — not indefinitely.
9. Data Security
We take reasonable technical measures to protect the information you share with us. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.
10. Children's Privacy
This website and our services are directed at business owners and are not intended for children. We do not knowingly collect personal data from anyone under 18.
11. Your Rights
You can ask us what personal data we hold about you, request a correction, or ask us to delete it, by contacting us using the details below. We'll respond to reasonable requests within a reasonable timeframe.
12. Changes to This Policy
We may update this policy from time to time; the "Last updated" date above reflects the most recent revision.
13. Contact
Questions about this policy, or a request about your data? Reach us at [email protected] or on WhatsApp.